FAQ

Jobs and volunteering with ASC

Do you offer training for volunteers?

During their time with ASC volunteers are able to take up training in various topics, depending on the role.

How do I volunteer for ASC?

We take on volunteers in a variety of roles varying from counsellors (for those who are in training or in the process of becoming registered) to groupwork assistants to administrators. If you are interested in volunteering with us please call 01324 874 969 or email us.

Do you have any vacancies?

Please check the Vacancies tab to see our current advertisements. When we do recruit we usually use the Good Moves website.

How to refer yourself or someone else

I am a family member/carer of someone misusing substances can you offer me support?

Yes we offer counselling to those affected by someone else’s substance misuse.

How long do I have to be stable to receive your organisations help?

It is simply necessary that you have enough stability to be able to attend appointments on a regular basis often but not always weekly, once per week. We will not continue with an appointment with anyone whom we believe to be under the influence of drugs or alcohol. If we believe this to be the case you will be asked to leave the premises.

Do I have to be alcohol or drug free to receive your organisation’s help?

There is no need to be abstinent from alcohol and/or drugs to receive counselling provided that you are sober and clean on the day of your appointment and that you are not hung over from any consumption or intoxication from the previous evening.

You cannot join our rehabilitation services if you are undergoing a detoxification programme or have only very recently stopped drinking or taking drugs. This is because the rehabilitation services can be demanding and requires a commitment to participate on a regular basis. If you are interested in joining the rehabilitation services we can offer you an assessment appointment during which we can explore with you your circumstances and needs.

How long do I have to wait for an appointment?

You will be contacted within 15 working days of us receiving your referral.

Do you offer evening appointments?

Our counselling service can offer evening appointments if they are needed but most of our appointments are during the day.

How do I cancel an appointment?

Call the office where the appointment is to take place: Falkirk 01324 874 969 or Stirling 01786 450 721 or e-mail us at enquiries@asc.me.uk.

If your appointment is at any other location please call the Falkirk office.

Do you pay travel expenses?

We pay travel expenses for service users to attend groupwork sessions but not counselling or initial assessment appointments.

Do you offer home visits?

Our counselling service can occasionally offer home visits if this is needed.

How can I refer someone?

You can refer anybody to ASC by any of the following methods:

  • Call our office in Falkirk on 01324 874 969
  • e-mail us at enquiries@asc.me.uk
  • Download the referral form from this website and post it to

Addictions Support & Counselling
32 Vicar St
Falkirk, FK1 1JB

To request a printed copy of the referral form please call the number above.

About the rehabilitation service

How many days a week do the rehabilitations groups meet?

Introduction to Change meets 2 days per week, Step to Change and the Forth Valley College Group meet 3 days per week.

How many weeks do the rehabilitation groups last?

Usually groups can last between ten to eighteen weeks with attendance varying from one to three days per week.

About the organisation

I am not sure if I need counselling or your rehabilitation service?

Counselling can help some people to stabilise their substance misuse and cope with any underlying or accompanying issues. Some people may require more intensive or more frequent counselling than others. Counselling is usually provided on an individual basis although on occasion we can counsel couples.

Our Community Rehabilitation Services are designed for people who have acquired some stability and are looking to make further changes in their lives as part of their recovery from substance misuse. Our rehabilitation services provide a mixture of structured group work with individual support.

For some people they may decide to only use counselling while others may progress from counselling to joining our rehabilitation services. Other people may decide that counselling is suitable once they have left our rehabilitation services. It all depends on what your needs are and part of the assessment process is for us to try and help you identify what level of support that you may need.

If you are not sure what service that you need please feel free to contact us to discuss on telephone 01324 874 969.

Do you offer crisis support? I need help now!

We cannot offer crisis support. If you need immediate help you should contact Signpost Recovery on 0845 673 1774 for help with addictions or the Samaritans on 08457 90 90 90 for emotional support.

What are your opening times?

Our Falkirk office is open Monday – Friday from 9.00 am to 5.00 pm. Our Stirling office is open Monday – Thursday from 9.00 am to 5.00 pm.

There is usually one evening set aside for early evening appointments

What does your service cost?

There are no charges for people using any of our services.

Do you have disabled access?

We have a chair lift in our Falkirk office, but do not have disabled toilets.

In our Stirling office we do not have disabled access facilities.

Where can I park?

For the Falkirk office there is parking at the retail park on Grahamston Road.

For the Stirling office there is parking space behind our office and on the main road.

About the counselling service

How many counselling sessions will I receive?

The number of sessions that you would receive will be agreed between you and your counsellor. This arrangement will be reviewed after every six sessions

How long does a counselling session last?

Approximately 45 minutes.

Complaint - If something goes wrong, we want to know

How can I make a complaint?

We aim to provide high quality services and support for people affected by substance misuse at all times. However, sometimes we might not get this entirely right. We want to make sure we do our best to learn from any areas where we do not perform well, and improve our work as a result.

If you are unhappy about our work or any part of the services we provide we would be grateful for any comments, criticism and complaints. These help us to do things better.

You can make a complaint if you use or have used or are planning to use our services.  You can also complain if you are directly affected by someone using our services.  If you have a concern, you can speak informally to the staff or volunteers concerned.

 If that doesn’t work, or if you don’t feel comfortable about doing this then you can make a formal complaint.  To do that you should write to our Chief Executive.

You can find ASC’s complaint procedure here Complaints Procedure April 2012

Paul Mooney
Chief Executive
Addictions Support and Counselling (ASC) – Forth Valley
32 Vicar Street, Falkirk
FK1 1JB

 

 

What if my complaint is about the chief executive?

If your complaint is about the Chief Executive you should contact our Chairperson care of the same address.

Chairperson
Addictions Support and Counselling (ASC) – Forth Valley
32 Vicar Street
Falkirk
FK1 1JB

You should say clearly and briefly

• What went wrong

• When and where it happened

• Who was involved

• What you want from the complaint

What happens next?

When we receive your complaint the Chief Executive will acknowledge it in five working days. He will investigate your complaint and contact you with the outcome of the investigations and He will also tell you about what further action you can take.

If you are not happy with the outcome of your complaint or your complaint is about the Chief Executive then you should write to the Chairperson of our Board care of our main Office. You will receive an acknowledgement within ten working days.